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S. 2495: Keep Call Centers in America Act of 2025

119th Congress · introduced 2025-07-29 · Science, Technology, Communications · Latest: Read twice and referred to the Committee on Commerce, Science, and Transportation.

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Official title

Keep Call Centers in America Act of 2025

Plain summary

Keep Call Centers in America Act of 2025 This bill generally requires businesses to make U.S.-based, human customer service agents available to consumers and makes certain businesses ineligible for federal loans or grants if they relocate a call center overseas or contract for overseas call center work. Generally, at the beginning of a customer service communication, agents must disclose their location and, if the agent is outside of the United States, that the consumer may request immediate transfer to a U.S.-based agent. Businesses that use artificial intelligence (AI) for customer service communications must also disclose that a nonhuman AI or machine is being used and that the consumer may request immediate transfer to a U.S.-based, human agent. Separately, the Department of Labor must maintain a list of businesses that operate call centers of a specified size and that either relocate a call center out of the United States or contract call center work overseas. Businesses must generally remain on the list for up to five years, but Labor must remove a business from the list if the business meets certain requirements. Businesses on the list are generally ineligible for federal grants or federally guaranteed loans for a specified period. Businesses with existing federal grants or loans that are added to the list must pay a monthly penalty and are ineligible for further disbursement while they remain on the list. If such a business remains on the list after one year, the grant or loan must be cancelled.

Congressional Research Service summary (Introduced in Senate), quoted unchanged (nonpartisan). Read the source.

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What does this mean? (plain words)

Official text

Keep Call Centers in America Act of 2025

Source: Congressional Research Service summary (Introduced in Senate)

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Officials and money

Sponsor: Sen. Gallego, Ruben [D-AZ] · 1 cosponsors

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Artificial intelligence (AI)
Computer systems that do tasks that usually need human judgment, such as recognizing images, understanding language or making predictions. Laws about AI often cover how it is used, tested, disclosed or limited.
Bill
A proposed law. It becomes law only if it passes the legislature and is signed by the president or governor (or a veto is overridden).

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Sources

Record fed-us-cong119-s2495 · catalog fed-us-congress-bills-cong119 · updated 2026-11-03 by psicol fed-bills