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S. 264: Improving Veterans’ Experience Act of 2025

119th Congress · introduced 2025-01-28 · Armed Forces and National Security · Latest: Read twice and referred to the Committee on Veterans' Affairs.

federal

What does this mean?

Official title

Improving Veterans’ Experience Act of 2025

Plain summary

Improving Veterans’ Experience Act of 2025 This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services. Additionally, the office must require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts; collect veteran-derived data to determine satisfaction and for use in policymaking; provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries; assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA. The requirements of this bill terminate on September 30, 2028. The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.

Congressional Research Service summary (Introduced in Senate), quoted unchanged (nonpartisan). Read the source.

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A “Nay” vote

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What does this mean? (plain words)

Official text

Improving Veterans’ Experience Act of 2025

Source: Congressional Research Service summary (Introduced in Senate)

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Officials and money

Sponsor: Sen. King, Angus S., Jr. [I-ME] · 1 cosponsors

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Words on this page, explained (1)
Bill
A proposed law. It becomes law only if it passes the legislature and is signed by the president or governor (or a veto is overridden).

Plain meanings written from linked sources. All words.

Sources

Record fed-us-cong119-s264 · catalog fed-us-congress-bills-cong119 · updated 2026-11-03 by psicol fed-bills