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H.R. 404: Federal Customer Service Enhancement Act of 2008

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H.R. 404: Federal Customer Service Enhancement Act of 2008

110th Congress · introduced 2007-01-11 · Government Operations and Politics · Latest: Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107.

federal

Follow this bill, step by step

  1. Where it came from: introduced 2007-01-11 · official record
  2. Who proposed it: Rep. Cuellar, Henry [D-TX-28] · what a sponsor is
  3. What happened next: 1 recorded vote in our records. Latest: House roll call 687 (2007): On Motion to Suspend the Rules and Pass, as Amended, HR404 (2007-07-23), Passed. See all
  4. Where it stands now: Placed on Senate Legislative Calendar under General Orders. Calendar No. 1107. Not final yet: this can still change. We check for updates every day.
  5. If it becomes law and spends money: follow the money to money laws, then agencies and contracts and grants.

What does this mean?

Official title

Federal Customer Service Enhancement Act of 2008

Plain summary

Federal Customer Service Enhancement Act of 2008 - Requires the Director of the Office of Management and Budget (OMB) to prescribe guidance that establishes best practices to: (1) ensure that federal agencies are providing high quality customer service; and (2) monitor customer service quality at federal agencies. Requires customer service standards to take into account: (1) existing agency standards; (2) information collected from agency customers; and (3) approaches for government-wide citizen contact actions described in the Citizens Service Levels Interagency Committee Report by the General Services Administration (GSA) or any subsequent report. Requires the Director to: (1) prescribe guidance governing the implementation or updating of customer service standards and performance measures of agencies using such best practices and any specific customer service related principles applicable to individual agencies; and (2) issue an annual report on the success of agencies in meeting the standards for each of the five years after the date of enactment. Requires each agency to: (1) implement standards and performance measures required by this Act; (2) submit information OMB may require on its customer service in relation to such standards and measures; and (3) ensure that standards are continuously improved and that appropriate contact information regarding customer service inquiries is available. Requires the standards to be publicly available on the website of each agency. Directs the Comptroller General to report to specified congressional committees on: (1) whether agencies are implementing the customer service standards; (2) whether there is an increase in overall quality in customer service; and (3) recommendations to improve performance measures and standards for customer service. Authorizes the report to be used by Congress and the Director to update performance measures for customer service. Authorizes the head of a federal agency to establish a program to pay cash awards to employees for demonstrated excellence in customer service.

Congressional Research Service summary (Reported to Senate with amendment(s)), quoted unchanged (nonpartisan). Read the source.

What a vote does

A “Yea” vote

If it passes both chambers and is signed, it becomes law.

A “Nay” vote

If it is not passed, current law stays as it is.

PSI Sci description of the legislative step (not an opinion).

What does this mean? (plain words)

Official text

Federal Customer Service Enhancement Act of 2008

Source: Congressional Research Service summary (Reported to Senate with amendment(s))

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How did my representative vote? · This bill's floor votes

Officials and money

Sponsor: Rep. Cuellar, Henry [D-TX-28] · 5 cosponsors

Cost estimate: CBO cost estimate: H.R. 404, Federal Customer Service Enhancement (2007-07-02); CBO cost estimate: H.R. 404, Federal Customer Service Enhancement (2007-07-02); CBO cost estimate: H.R. 404, Federal Customer Service Enhancement Act of 2008 (2008-08-19); CBO cost estimate: H.R. 404, Federal Customer Service Enhancement Act of 2008 (2008-08-19)

Cosponsors on this site

John R. Carter (R-TX), Virginia Foxx (R-NC)

Sponsor's campaign money: Rep. Cuellar, Henry [D-TX-28] reported raising $3.0 million (2025–2026). Details. Shown for context only; it does not mean any donor supported this bill.

Recorded votes

Words on this page, explained (1)
Appropriation
Money a legislature sets aside by law for a specific purpose. Government agencies may spend public money only as it has been appropriated.

Plain meanings written from linked sources. All words.

Sources

Record fed-us-cong110-hr404 · catalog fed-us-congress-bills-cong110 · updated 2026-11-15 by psicol fed-bills-cong110