S. 1275: Federal Agency Customer Experience Act of 2019

116th Congress · introduced 2019-05-01 · Government Operations and Politics · Latest: Referred to the House Committee on Oversight and Reform.

federal

Follow this bill, step by step

Where it came from: introduced 2019-05-01 · official record
Who proposed it: Sen. Hassan, Margaret Wood [D-NH] · what a sponsor is
What happened next: no floor votes in our records yet. Why?
Where it stands now: Referred to the House Committee on Oversight and Reform. Not final yet: this can still change. We check for updates every day.
If it becomes law and spends money: follow the money to money laws, then agencies and contracts and grants.

What does this mean?

Official title

Federal Agency Customer Experience Act of 2019

Plain summary

Federal Agency Customer Experience Act of 2019 This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback. The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies. The feedback may not be used in any appraisal of job performance of a federal employee.

Congressional Research Service summary (Passed Senate), quoted unchanged (nonpartisan). Read the source.

What a vote does

A “Yea” vote

If it passes both chambers and is signed, it becomes law.

A “Nay” vote

If it is not passed, current law stays as it is.

PSI Sci description of the legislative step (not an opinion).

What does this mean? (plain words)

Official text

Federal Agency Customer Experience Act of 2019

Source: Congressional Research Service summary (Passed Senate)

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The strongest published arguments

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Alternatives

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How did my representative vote? · This bill's floor votes

Officials and money

Sponsor: Sen. Hassan, Margaret Wood [D-NH] · 1 cosponsors

Cost estimate: CBO cost estimate: S. 1275, Federal Agency Customer Experience Act of 2019 (2019-06-05)

Cosponsors on this site

James Lankford (R-OK)

Sponsor's campaign money: Sen. Hassan, Margaret Wood [D-NH] reported raising $3.2 million (2025–2026). Details. Shown for context only; it does not mean any donor supported this bill.

No linked floor roll calls in our collected records yet. This does not mean the bill has never had a vote. Check the official bill history.

Words on this page, explained (2)

Appraisal: An estimate of what property is worth. In Texas, county appraisal districts set the value that property taxes are based on.
Bill: A proposed law. It becomes law only if it passes the legislature and is signed by the president or governor (or a veto is overridden).

Plain meanings written from linked sources. All words.

Sources

Congressional Research Service summary (Passed Senate)
Congress.gov
Data: GovInfo BILLSTATUS bulk data (Library of Congress), BILLSTATUS-116s1275.xml <https://www.govinfo.gov/bulkdata/BILLSTATUS/116/s>

Record fed-us-cong116-s1275 · catalog fed-us-congress-bills-cong116 · updated 2026-11-15 by psicol fed-bills-cong116