H.R. 3609: Trust in Public Service Act

117th Congress · introduced 2021-05-28 · Government Operations and Politics · Latest: Referred to the Committee on Oversight and Reform, and in addition to the Committee on Appropriations, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.

federal

Follow this bill, step by step

Where it came from: introduced 2021-05-28 · official record
Who proposed it: Rep. Loudermilk, Barry [R-GA-11] · what a sponsor is
What happened next: no floor votes in our records yet. Why?
Where it stands now: Referred to the Committee on Oversight and Reform, and in addition to the Committee on Appropriations, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned. Not final yet: this can still change. We check for updates every day.
If it becomes law and spends money: follow the money to money laws, then agencies and contracts and grants.

What does this mean?

Official title

Trust in Public Service Act

Plain summary

Trust in Public Service Act This bill incorporates customer experience as a central measure of performance for federal agencies. Specifically, the bill requires each agency to develop a high-quality customer experience by allocating sufficient resources to and prioritizing customer experience capabilities and initiatives, adapting government-wide and global good practices, streamlining the process for soliciting voluntary customer feedback and requiring limited internal review if the collection is within the scope of Office of Management and Budget (OMB) guidance, and using human-centered design practices. Each agency shall develop and use tools to experiment with different approaches to improve customer experience, ensure the privacy of federal customers, use the data collected to continually improve customer experience and agency performance, and share the data collected with research entities to permit external analysis. The bill sets forth agency communication responsibilities. In addition, the OMB must issue guidance for agencies in collaboration with specified entities. It may establish programs that annually recognize individuals and teams across the federal workforce meeting customer service-related goals. The bill (1) integrates customer experience provisions into the U.S. code and the Federal Citizen Services Fund, (2) directs the OMB to establish an Office of Customer Experience, and (3) integrates customer experience into the responsibilities of key agency officials. The OMB, in coordination with the Office of Customer Experience, must establish the Participatory Government and Civic Dialogue Advisory Council. The Government Accountability Office shall report to Congress, assessing agency efforts and examining best practices.

Congressional Research Service summary (Introduced in House), quoted unchanged (nonpartisan). Read the source.

What a vote does

A “Yea” vote

If it passes both chambers and is signed, it becomes law.

A “Nay” vote

If it is not passed, current law stays as it is.

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What does this mean? (plain words)

Official text

Trust in Public Service Act

Source: Congressional Research Service summary (Introduced in House)

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How did my representative vote? · This bill's floor votes

Officials and money

Sponsor: Rep. Loudermilk, Barry [R-GA-11] · 4 cosponsors

Cost estimate: No cost estimate published yet.

Cosponsors on this site

Young Kim (R-CA)

Sponsor's campaign money: Rep. Loudermilk, Barry [R-GA-11] reported raising $263,729 (2025–2026). Details. Shown for context only; it does not mean any donor supported this bill.

No linked floor roll calls in our collected records yet. This does not mean the bill has never had a vote. Check the official bill history.

Words on this page, explained (2)

Ballot initiative: A proposed law or constitutional amendment that citizens place on the ballot by gathering enough voter signatures, so voters decide it directly. About half the states allow some form of it.
Bill: A proposed law. It becomes law only if it passes the legislature and is signed by the president or governor (or a veto is overridden).

Plain meanings written from linked sources. All words.

Sources

Congressional Research Service summary (Introduced in House)
Congress.gov
Data: GovInfo BILLSTATUS bulk data (Library of Congress), BILLSTATUS-117hr3609.xml <https://www.govinfo.gov/bulkdata/BILLSTATUS/117/hr>

Record fed-us-cong117-hr3609 · catalog fed-us-congress-bills-cong117 · updated 2026-11-15 by psicol fed-bills-cong117