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H.R. 4603: United States Call Center Worker and Consumer Protection Act of 2021

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H.R. 4603: United States Call Center Worker and Consumer Protection Act of 2021

117th Congress · introduced 2021-07-21 · Commerce · Latest: Referred to the Subcommittee on Consumer Protection and Commerce.

federal

Follow this bill, step by step

  1. Where it came from: introduced 2021-07-21 · official record
  2. Who proposed it: Rep. McKinley, David B. [R-WV-1] · what a sponsor is
  3. What happened next: no floor votes in our records yet. Why?
  4. Where it stands now: Referred to the Subcommittee on Consumer Protection and Commerce. Not final yet: this can still change. We check for updates every day.
  5. If it becomes law and spends money: follow the money to money laws, then agencies and contracts and grants.

What does this mean?

Official title

United States Call Center Worker and Consumer Protection Act of 2021

Plain summary

United States Call Center Worker and Consumer Protection Act of 2021 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States. Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States. Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.

Congressional Research Service summary (Introduced in House), quoted unchanged (nonpartisan). Read the source.

What a vote does

A “Yea” vote

If it passes both chambers and is signed, it becomes law.

A “Nay” vote

If it is not passed, current law stays as it is.

PSI Sci description of the legislative step (not an opinion).

What does this mean? (plain words)

Official text

United States Call Center Worker and Consumer Protection Act of 2021

Source: Congressional Research Service summary (Introduced in House)

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The strongest published arguments

Arguments for (supporters)

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Alternatives

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How did my representative vote? · This bill's floor votes

Officials and money

Sponsor: Rep. McKinley, David B. [R-WV-1] · 82 cosponsors

Cost estimate: No cost estimate published yet.

Cosponsors on this site

Mark Pocan (D-WI), Brian K. Fitzpatrick (R-PA), Sharice Davids (D-KS), Christopher H. Smith (R-NJ), Jefferson Van Drew (R-NJ), Elissa Slotkin (D-MI), Jared F. Golden (D-ME), Steve Cohen (D-TN), Alma S. Adams (D-NC), Don Bacon (R-NE), John Garamendi (D-CA), Linda T. Sánchez (D-CA), Donald Norcross (D-NJ), Marc A. Veasey (D-TX), Peter Welch (D-VT), Pete Aguilar (D-CA), Diana DeGette (D-CO), Steven Horsford (D-NV), Darren Soto (D-FL), Adam B. Schiff (D-CA), Frank J. Mrvan (D-IN), Joe Courtney (D-CT), Pramila Jayapal (D-WA), Paul Tonko (D-NY), Rosa L. DeLauro (D-CT), Debbie Dingell (D-MI), Ritchie Torres (D-NY), Lloyd Doggett (D-TX), Raul Ruiz (D-CA), Grace Meng (D-NY), Andy Kim (D-NJ), Brad Sherman (D-CA), Ilhan Omar (D-MN), Julia Brownley (D-CA), Frederica S. Wilson (D-FL), Jahana Hayes (D-CT), Mark DeSaulnier (D-CA), Jesús G. "Chuy" García (D-IL), Madeleine Dean (D-PA), Angie Craig (D-MN), Dina Titus (D-NV), Nanette Diaz Barragán (D-CA), Marcy Kaptur (D-OH), John B. Larson (D-CT) and 22 more.

No linked floor roll calls in our collected records yet. This does not mean the bill has never had a vote. Check the official bill history.

Words on this page, explained (1)
Bill
A proposed law. It becomes law only if it passes the legislature and is signed by the president or governor (or a veto is overridden).

Plain meanings written from linked sources. All words.

Sources

Record fed-us-cong117-hr4603 · catalog fed-us-congress-bills-cong117 · updated 2026-11-15 by psicol fed-bills-cong117